What prompted this research
At MCG, we work at the intersection of clinical expertise and health technology - helping companies understand the NHS environments their products need to succeed in. One question we kept returning to was deceptively simple: what do the people actually using NHS digital systems every day think of them?
Resident doctors are the most frequent users of NHS clinical IT, navigating multiple systems across multiple trusts throughout their training. They see more of the NHS digital landscape than almost anyone else - and in a few years, they'll be the consultants and clinical leads shaping procurement decisions. Their perspective matters, both now and for what's coming.
To capture it, we spoke with ten Foundation Year doctors practising across seven UK regions, exploring their day-to-day experiences of clinical IT: what works, what doesn't, and what they'd change. The conversations were qualitative and candid - and the findings were consistent enough to warrant sharing more widely.
The headline finding is straightforward, even if solving it isn't: clinicians want fewer, better-integrated systems, running on adequate hardware, with training that actually reflects clinical reality. For vendors selling into the NHS, that's both a warning about what's falling short and a clear signal about where the opportunity lies.
Key Takeaways:
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