Resident Doctors and NHS IT Systems Frontline Perspectives on Digital Health

Key Takeaways:

• NHS clinicians use 3+ disconnected systems per patient encounter, with separate logins for each
• Usability drives satisfaction - integrated EPRs (especially EPIC) rated 7-8/10 vs legacy systems at 2-4/10
• Hardware is the hidden blocker - slow terminals and insufficient workstations limit digital adoption across all regions
• Formal IT training is failing - most learning happens informally via colleagues, creating uneven digital literacy
• Standardisation is the clear ask - clinicians want a single, integrated national platform; EPIC is the aspirational benchmark
• AI deployment is at risk - without hardware investment first, next-gen clinical tools won't deliver their potential

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